Scheme Administrator

Schemes Administrator

• Location: Mansfield, NG19 8RL
• Salary: £24,240 per annum
• Contract: Permanent, Full-time (37 hours/week)
• Hours: Monday–Thursday: 9:00am–5:00pm Friday: 9:00am–4:30pm
• Start Date: Immediate

About NAPIT

Founded in 1992, NAPIT is a national Trade Association supporting building services professionals. We pride ourselves on our values:

• Superior Customer Service
• Integrity
• Teamwork
• Compliance
• Innovation
• Employee Care

Located in the scenic Pleasley Vale Business Park, our facilities include a Centre of Excellence for Low Carbon Technologies. As we expand, we’re seeking a highly organised Schemes Administrator to join our team.

The Role

As a Schemes Administrator, you will:

• Support the Schemes Team and ensure a seamless experience for our members.
• Manage documentation and maintain accurate records.
• Respond to queries and assist with the certification process.

Key Responsibilities

• Respond to administrative queries (phone/email)
• Process membership documentation, applications, qualifications, and reports
• Maintain data accuracy (databases/spreadsheets)
• Generate internal reports and KPIs
• Liaise with external agencies regarding certification
• Support team email inbox management
• Collaborate with other departments as needed

What We’re Looking For:

Must-Have Skills & Experience

• Previous administration experience
• Excellent verbal and written communication
• Confident making/receiving phone calls (internal & external)
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, SharePoint)
• Self-motivated, independent, and strong team player
• High attention to detail and data accuracy

Nice-to-Haves

• Knowledge of the electrical industry or membership organisations
• Experience using CRM systems

Additional Requirements

• Full UK driving licence and access to own vehicle (no public transport to site)
• Two contactable references
• Right to work in the UK

What We Offer

• £24,240 annual salary
• 25 days annual leave + statutory holidays
• Up to 5 additional leave days with service
• Contributory pension scheme
• Company sick pay
• Free onsite parking
• Health scheme (eye care, dental, physiotherapy, mental health support)
• Company social events
• Discount cards via perks scheme
• Discount at a major UK DIY store