Membership Renewals & Sales Executive

• Monday–Friday | 9:00am–5:00pm
• £26,000 Basic | OTE £36,700 | Uncapped Commission
• 33 Days Holiday | Healthcare | Pension | Company Events

The Opportunity

We’re looking for a confident, driven and customer-focused Membership Renewals & Sales Executive to join the Sales & Renewals Team within our Commercial Department at NAPIT.

This is a key role within a well-established and growing organisation, responsible for maintaining and expanding our membership base of over 20,000 members.

You’ll be speaking to existing members — handling inbound renewal enquiries and proactively contacting members to renew their membership while identifying opportunities to upsell and cross-sell additional products and services.

If you enjoy being on the front line of a successful business, building relationships, and having control over your earning potential through uncapped commission — this role could be for you.

What You’ll Be Doing

• Answering inbound membership renewal calls
• Proactively contacting existing members to renew memberships
• Identifying and maximising upselling and cross-selling opportunities
• Processing telephone sales transactions in line with GDPR and FSA policies
• Working towards personal and team sales targets & KPIs
• Logging activity and performance on internal systems and CRM
• Responding to customer emails professionally and promptly
• Processing renewals and completing associated administration
• Adapting to new products, initiatives and campaigns as required

What We’re Looking For

Essential

• Confident, professional and articulate communicator
• Proven telesales/sales experience
• Target-driven with experience working towards KPIs
• Strong customer service skills
• Proficient in CRM systems, Microsoft Office (Word, Excel, PowerPoint) and Outlook
• Self-motivated with excellent time management
• Strong organisational skills and attention to detail
• Commercially aware with the ability to identify opportunities
• Ability to prioritise workload and meet deadlines
• Comfortable working under pressure
• Strong relationship-building skills
• Ability to analyse and interpret information

Desirable

• Electrical industry knowledge or experience

What You’ll Get

• £26,000 basic salary
• OTE £36,700
• Uncapped commission
• 33 days holiday (inclusive of bank holidays)
• Westfield healthcare
• 3% employer pension contribution
• Paid annual summer & winter company events
• Stable Monday–Friday working pattern (9:00am–5:00pm)