Operational Administrator

Job Advert – Operational Administrator

Location: Mansfield Head Office, Pleasley Vale Business Park

Hours: Full-Time, Permanent:

• Monday–Thursday: 9:00am–5:00pm
• Friday: 9:00am–4:30pm

Salary: £24,500 per annum

Department: Operations

About NAPIT

NAPIT is a leading Government-approved and UKAS-accredited membership scheme operator within the building services sector. We support over 20,000 registered installers across the UK, providing high-quality customer service, administration, training, and compliance support.

The Role

We’re looking for an Operational Administrator to join our Assessments Team based at our Mansfield Head Office. This team plays a vital role in ensuring our members are booked for their annual assessments efficiently, accurately, and in line with NAPIT scheme rules and KPIs.

This is a varied, fast-paced role where customer service and strong administration skills are essential. You’ll be managing diaries, coordinating bookings, handling member queries, and working closely with Field Officers and internal teams to ensure a smooth and professional service.

Key Responsibilities

• Managing diaries and booking annual assessments
• Communicating effectively with Members and Field Officers via phone and email
• Handling assessment queries with a strong customer-service focus
• Working across multiple work streams and teams
• Accurately processing customer information
• Supporting team and business targets through collaborative working
• Taking ownership of your development through regular appraisals

About You

We’re looking for someone who is:

• Professional, articulate, and confident in communication
• Highly organised with strong attention to detail
• Comfortable managing competing priorities and deadlines
• Proficient in Microsoft Office and other administrative systems
• Self-motivated, reliable, and results-focused
• A strong team player who can also work independently
• Adaptable, quick to learn, and able to work well under pressure

Benefits

• Westfield Health Plan (after probation)
• Christmas office closure
• Annual company events (summer & December)
• Supportive team environment with opportunities to learn and grow

If you enjoy administration, customer interaction, and being part of a collaborative team, we’d love to hear from you.