Credit Controller

Credit Controller – Mansfield

Location: Mansfield (Pleasley Vale)Salary: £25,000 – £27,000 per annum (dependent on experience)Contract: Full-time, PermanentDepartment: FinanceReporting to: Peter Gooding / Rachel Davenport

About NAPIT

Formed as a Trade Association in 1992, NAPIT has grown significantly but still upholds its founding values: Superior Customer Service, Integrity, Teamwork, Compliance, and Innovation.

We are committed to raising standards and safety within the building services sector and are proud of our culture and unique working environment. Based in the beautiful historic stone mills of Pleasley Vale, NAPIT blends heritage with cutting-edge training and innovation, particularly through our Centre of Excellence for Low Carbon Technologies.

As we continue our journey of growth, we are looking for talented individuals to join our team and shape the future of our organisation.

The Role

We’re looking for an enthusiastic and proactive Credit Controller to join our busy Finance team. This role is essential in ensuring timely collection of payments, maintaining healthy cash flow, and supporting wider financial operations.

Key Responsibilities

• Monitor customer accounts and follow up on outstanding invoices
• Communicate with customers via phone, email, and post to chase payments
• Resolve billing issues and disputes
• Maintain accurate records of communication and payments
• Prepare reports on debtor balances and cash collection
• Liaise with internal teams (e.g. Sales, Customer Service) to resolve queries
• Recommend and implement legal action or escalation of bad debts where necessary
• Process card payments and manage accounts on hold
• Allocate receipts and write off bad debts as needed
• Support the wider finance team with additional tasks

What We’re Looking For

• Experience in credit control, debt collection, or a similar finance/customer service role
• Working knowledge of accounting software (e.g. Sage, SAP, QuickBooks)
• Confident using MS Excel
• Familiarity with Direct Debit systems (desirable)
• Excellent communication, negotiation, and problem-solving skills
• High attention to detail and ability to manage priorities independently
• Team player with a proactive approach

Key Competencies

• Analytical thinking
• Persistence and resilience
• Customer service focus
• Time Management & Organisational skills

Benefits & Perks

• 25 days holiday + bank holidays
• Up to 5 additional days with length of service
• Contributory pension scheme
• Company sick pay policy
• Free onsite parking
• Company health scheme (includes dental, eye care, physio & mental health support)
• Staff social events
• Discount cards and perks scheme
• DIY store discount

Ready to take the next step in your finance career? Join NAPIT and be part of a growing organisation that values people, progress, and performance.

To apply, please submit your CV and cover letter.